1. What products do you sell?
We specialize in artificial bonsai and decorative greenery designed to add a natural and elegant touch to indoor spaces.
2. Are your bonsai plants real?
Our bonsai products are artificial decorative pieces. They are designed to provide a natural-looking appearance without the regular watering, pruning, or maintenance required by living plants.
3. Where are orders shipped from?
All orders are shipped from the United States.
4. How quickly is my order processed?
Orders are processed on the same day they are received, provided that the order has been successfully paid and the required information is complete.
5. How long does shipping take?
The estimated shipping time is 0–1 business day after order processing.
6. Will I receive tracking information?
When tracking information is available, it may be provided after your order has been shipped. Tracking updates depend on the shipping carrier.
7. Can I return my purchase?
Yes. Return requests can be submitted within 30 days of receiving your order, subject to the conditions outlined in our Return and Refund Policy.
8. How long does a refund take?
Once an approved refund has been processed, the funds should arrive in the original payment account within 3 days. Processing times may vary depending on the payment provider or financial institution.
9. Can I cancel or change my order?
If you need to make a change or request a cancellation, please contact us as soon as possible at contact@www.waveforge.shop. We will make reasonable efforts to assist before the order is shipped.
10. What should I do if my order arrives damaged?
Please contact us at contact@www.waveforge.shop and provide your order number along with details about the issue. We will review the situation and assist you with the appropriate solution.
11. Are purchases one-time payments?
Yes. All purchases are one-time payments. We do not use automatic renewals, recurring billing, or subscription charges. You will not be automatically charged again after completing a purchase.
12. Is there a clearance sale?
Yes. Due to continuous losses, the merchant has decided to conduct a clearance sale at a loss. Clearance products are subject to available inventory.
13. How can I contact you?
For questions about products, orders, returns, shipping, or other concerns, please contact us at:
Email: contact@www.waveforge.shop
Our team will be happy to assist you.